REFUND POLICY
This Refund Policy is formulated to standardize the return and refund process of all products on our official website, protect the legitimate shopping rights and interests of global customers, and ensure that all refund operations are fair, transparent, standardized and efficient. All shopping behaviors on this website are subject to this Refund Policy, and all refund services are implemented in accordance with the rules stipulated in this policy.
We provide a 60-day return and refund guarantee for all products sold on the website. The valid refund application period is 60 natural days from the date when the customer receives the ordered goods. Customers who meet the refund conditions can initiate a refund application through the official website background or customer service channel within the valid period. Any refund application exceeding the 60-day valid period will not be accepted due to the expiration of the guarantee period.
Eligible refund scenarios include but are not limited to the following situations: the received products have quality defects, damage, deformation or functional abnormalities that affect normal use; the delivered products do not match the order information (wrong product, wrong specification, wrong fragrance type); the products have incomplete packaging, missing accessories or other delivery errors caused by our side; customers are not satisfied with the product effect under normal and intact product conditions.
For all eligible refund applications, we implement a full refund rule for product prices. Our store supports global free shipping, so customers do not need to bear any shipping fees during the initial purchase, and no shipping fee deduction will be involved in the refund process. After the customer completes the return operation and we receive and verify that the returned goods are intact and consistent with the original order products, we will start the refund review process.
All refund processing will be completed within 5 to 10 working days after the completion of goods verification. The refund amount will be fully returned to the customer’s original payment account and original payment channel. The arrival time of the refund may be slightly affected by the processing cycle of the customer’s payment institution, and we will not be responsible for the delay caused by the third-party payment platform.
Ineligible refund scenarios include but are not limited to: product damage, pollution, loss and secondary damage caused by customers’ improper use, storage and artificial damage; products that have been used in large quantities, have lost original packaging or cannot be resold; refund applications exceeding the 60-day valid guarantee period; malicious repeated return and refund applications. We have the right to reject all ineligible refund applications.
We strictly standardize the refund review process, and each refund application will be reviewed by a special person to ensure fair handling. If customers have objections to the refund review result, they can contact customer service to submit supplementary evidence for secondary verification. We will actively communicate and solve problems to ensure the legitimate rights and interests of every customer.