SHIPPING POLICY
This Shipping Policy formulates unified standardized logistics distribution rules for all global orders of our website, covering order shipment time, global delivery cycle, shipping fee rules, logistics service guarantee and other related contents, applicable to all customers and all orders of our official website.
In terms of order shipment processing, all orders with successful payment confirmation will enter the official processing queue. Our team will complete order sorting, product inspection, packaging and shipment arrangement within 1 to 3 working days. Working days exclude weekends and official statutory holidays. During peak sales seasons and holiday periods, the shipment time may be slightly delayed, but we will always control the shipment cycle within the specified range and feed back the latest progress to customers in a timely manner.
In terms of shipping fee rules, we implement a full-site global free shipping policy for all orders. All products in the store enjoy zero shipping fee service for global customers, with no minimum order amount limit, no regional restriction surcharges, no remote area shipping fees and no additional logistics handling fees. All logistics and transportation costs are fully borne by our brand, allowing every global customer to enjoy cost-effective shopping experience.
In terms of global delivery cycle, we adopt a unified global distribution standard. After the order is successfully shipped, the estimated delivery time to all global regions is 6 to 12 working days. This delivery cycle is applicable to all international regions covered by our logistics channels, with no separate delivery time setting for different countries and regions. We do not provide independent expedited shipping services, and all orders are delivered in accordance with the unified standard logistics cycle.
In terms of logistics packaging standards, all scented candles, reed diffusers and other fragile and aromatic products will be packaged with professional shockproof, pressure-resistant and sealed packaging materials. We will conduct multi-layer protection for products to avoid product damage, fragrance leakage, packaging damage and other problems during long-distance global transportation, and ensure that customers receive intact and flawless products.
In terms of logistics tracking service, after the order is shipped, we will generate an independent logistics tracking number for each order. Customers can query the real-time transportation status, transit node information and delivery progress of the order through the official logistics query channel. We will update the logistics information synchronously to ensure that customers can master the latest order dynamics at any time.
For abnormal logistics situations such as logistics delay, package loss and package detention, customers can contact our customer service team in a timely manner. We will initiate logistics investigation and follow-up processing immediately, actively coordinate with logistics suppliers to solve problems, and provide reasonable after-sales solutions for eligible abnormal orders to protect customers’ shopping rights and interests.
We reserve the right to adjust logistics channels appropriately according to global logistics operation conditions and regional transportation policies to ensure the stability and efficiency of global distribution. All adjustment behaviors will not affect the core rights and interests of customers such as free shipping and unified delivery cycle, and the official published policy standards shall always prevail.